The telus billing support Diaries
The telus billing support Diaries
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I've experienced challenges With all the Tech Support for the home Internet likewise so tough we spent in excess of an hour handling an issue. I’ve been getting for months and months.
those brokers Performing towards Telus benefits, in lieu of maintaining the aged faithful customers they make them go away to look for other company
We are sorry to listen to about all these difficulties you've experienced with both equally tech support and billing. Make sure you ship us a private information, and we’ll function to have you the support and comply with-up required to solve these concerns without delay.
If an automatic assistant asks for The explanation of your phone, mention "I would want to make payment arrangements for my mobility Monthly bill".
I had to Get hold of CS right now with Chat and the Division I want to speak to is just obtainable by telephone. The CS on Chat organized a get in touch with back at an arranged time slot. When that Division identified as me later on I received everything sorted out.
in the Black Friday i named Telus for getting me a brand new mobile line for my daughter if there is a offer like i bought Beforehand for my other Young children as being a loyal customer with Telus.
after the agent evaluation my account he stated I can not give you a deal or credits like you have now using your exiting account, so i just gave up and hangup the cell phone.
• I spoke to several agents, like Maria and Regal, who could not provide clarity or escalate my situation as asked for.
The TELUS workforce acknowledges that our work spans quite a few Territories and Treaty areas and we have been grateful for the traditional Information Keepers and Elders who are with us these days, whoever has gone ahead of us and also the youth that encourage us.
Telus has tousled on my Invoice many situations inside the pastfew months. Not long ago by charging me 3 times for any bring it again which was now returned. Then decided to go ahead and improve 3 of my designs on their own. To start with agent I spoke to was great and tried using difficult to resolve The difficulty. He even contacted loyalty to assist. They under no circumstances identified as. I made an effort to simply call myself and was maintain eternally so I hung up. Tried out Yet another agent he stated he would transfer me to loyalty than proceeded to receive upset simply because I wouldn't permit him to end the call when he stated he couldn't transfer me.
In the coming months and months, we'll be working to expand the solutions and services supported, Telus technical support so retain checking back again for updates.
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The TELUS staff acknowledges that our do the job spans a lot of Territories and Treaty locations and we're grateful for the traditional Knowledge Keepers and Elders who are with us nowadays, those who have absent right before us as well as youth that encourage us.
Seems like all we can do now could be air our grievances on the general public forum in the hopes of somebody in a position of authority can in fact do one thing about this.
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